Introduction

In accordance with the UK General Data Protection Regulation (UK GDPR), safeguarding your personal data is a priority of Parts Washing System UK. We are committed to protecting your privacy, handling your data responsibly, and being transparent about how and why we collect, use, and share your information.

This policy outlines how we collect, store, and use your personal data when you visit our website https://partswashingsystem.co.uk, contact us, or interact with us via any other channel.

Please review this policy carefully. We may update it from time to time, and where changes are significant, we will provide notification accordingly.

Who We Are

Parts Washing System UK operates within the United Kingdom and specialises in industrial parts cleaning equipment and support solutions.

This notice explains how we collect and use personal data, your rights, and our obligations in accordance with the law.

Why We Collect Your Personal Data

We collect and process your personal data to:

  • Fulfil our contractual obligations.
  • Comply with applicable legal and regulatory obligations.
  • Pursue our legitimate business interests (as outlined below).
  • Respond to enquiries and requests for information.
  • Provide relevant updates and service communications.

Our Legitimate Interests

We may process your data for purposes including:

  • Improving and customising our services.
  • Responding to customer queries and support requests.
  • Communicating with you about products or services.
  • Monitoring website activity to improve performance.
  • Detecting fraud and maintaining the security of our services.
  • Fulfilling legal or contractual obligations.

What Personal Data We Collect

We may collect the following categories of data:

  • Full name and contact details (email, telephone, address).
  • Business or company information.
  • Enquiry details and correspondence history.
  • Technical information such as IP address, browser type, and cookies usage.

How We Use Your Data

Your data may be used to:

  • Process orders, requests, or quotations.
  • Manage your account or enquiry.
  • Deliver services and products as requested.
  • Respond to queries or complaints.
  • Tailor communications and content.
  • Improve our website and customer experience.
  • Send relevant promotional emails, if opted in.

Data Retention

We only retain your personal data for as long as necessary to:

  • Fulfil the purposes stated above.
  • Comply with legal and contractual obligations.
  • Resolve disputes or enforce our rights.

Sharing Your Data

We do not sell or rent your data. Your information may be shared with third parties only when:

  • Necessary to complete services (e.g., delivery, payment providers).
  • Required to comply with a legal obligation or court order.
  • We work with service providers under contract who process data on our behalf (e.g., web hosting, CRM, marketing).

All third parties are required to treat your data with confidentiality and in compliance with applicable data protection laws.

International Transfers

We do not transfer your personal data outside of the United Kingdom or the European Economic Area (EEA) unless adequate safeguards are in place.

Your Rights

You have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Request erasure of your data (“right to be forgotten”).
  • Restrict or object to processing.
  • Data portability (receive your data in a structured format).
  • Withdraw consent at any time (for data processed under consent).

To exercise any of these rights, please contact us at:
Email: info@partswashingsystem.co.uk

We may request verification of your identity before processing your request.

Email Marketing

By submitting a form on our website, you may opt in to receive updates and promotional material. We only send marketing content with your consent. You may unsubscribe anytime using the link provided in our emails.

We do not share marketing lists with third parties.

Cookies

Our website uses cookies to enhance your experience and analyse site usage. You can manage cookie preferences via your browser settings. For more, see our Cookie Policy.

Complaints

If you are dissatisfied with how we have handled your personal data, you can contact us directly. If you remain unsatisfied, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ICO Contact:
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Tel: 0303 123 1113
Website: www.ico.org.uk